Tag: Client

How to be a Responsible Coach

Assuming the Responsibilities that come with Being a Coach

Who can forget the famous line of Peter Parker (Spiderman’s grandfather)? He said, with great power comes great responsibility.

Society expects TV and movie superhero with extraordinary powers to be responsible for saving his town and the world from the forces of Evil. And he never let us down. Despite the temptations of owning such powers, he uses his abilities only for the good of the people around him.

Being a coach has similar parallels. Great coaches can have real power through their abilities to help others and with it, the responsibility to guide others towards success. This is REAL power that can be used to help real people in THIS world. Done well, coaches can help others turn around their lives. Done wrong, and a coach could guide a client down the wrong path.

So, with this power to coach your clients towards manifesting their personal and/or business vision comes responsibilities. Great coaches assume them all as part of the professional responsibility. This can include everything from making sure your client is moving in the right direction, getting them back on course when they are not, and developing and tracking their use of exercises to help them along the way.

There are a few things you can do to be a more responsible coach. Just as important, these same skills can be imparted to your clients to help them lead more responsible, integrity-filled lives.

How to Bring out the more Responsible You in Yourself and your Client

#1 – Develop self-awareness.
Learn and know your own strengths and weaknesses to be able to view your behaviour objectively. Recognise your shortcomings, receive feedback, and make changes when necessary. The more self-aware you become of all your aspects, the more you will know what kind of clients you can coach best and just as important those best referred to others.
The lesson is simple: the more we grow, the more we can offer, and the more we can help others.

#2: Learn to Separate Responsibility from Worry
When we hear the word responsibility, we often think to ourselves, Another task, another problem. However, responsibility is not about worrying over things given to us to work out. Consider this story:

One night at the end of the second shift, the Head of Operations walked out of the plant he managed and passed a labourer. The labourer said, “Mr. Smith, I sure wish I had your pay. But I wouldn’t want the worry that goes with it.”

Mr. Smith answered, “I give the best I can when I am here. But I drop the worry when I leave so I can be 100% with my family when I’m at home.”

You, too, can learn to give your best to challenging work, but then leave it at the door when your off-hours. Worrying accomplishes nothing except to eat away at us, and actually ends up making us less effective! Don’t let worry taint your clarity of judgment and ability to take decisive action. You can learn this as you grow.

Carrying the responsibility of coaching should not intimidate you. It is the ability to help others that coaching is all about. Embrace the responsibilities that come with it.

Nothing is gained by worrying about whether your clients achieve their goals or not. Focus on supporting and inspiring them. Be their partner in their growth. Brainstorm with them when it is called for. But ultimately, it is your client’s responsibility to assume responsibility for accomplishing their goals. You merely help them see and achieve this state.

#3: Take Calculated Risks and Learn from Your Mistakes

Effective coaches have the courage to ask their clients to take risks when results and success are uncertain. A willingness to risk failure is a core attribute of all successful people.

As a coach you can help your clients work with risk and possible failure. Help them learn to analyse their situation and options. Work with them to list the pros and cons for each option, then assign each choice a risk factor rating from 1 to 5. Next, have them determine the likelihood of each occurring. This will help them quantify and manage the risk-taking process.
Also, lead them to a better paradigm regarding failure. What is failure other than great feedback that our current course of action is not the right path? Use this information for course correction. Failure doesn’t happen until we give up. If you don’t give up, then failure is not an option.

#4: Own and admit our mistakes
Our greatest lessons and growth come through our mistakes. Everyone makes them; it is part of life. Help your client understand this, and they will be able to draw the necessary lessons and take corrective action. If we do the blame game, we don’t even take the first step (ownership) in this process.

Not only does owning our mistakes and failures help us to be more truthful and powerful in our own lives. Owning and assuming responsibility for them lets others see the integrity and virtue within us, and hence further gain their respect.

I’m in business; why do I need to know about the law and regulations?

Introduction

I know that this can be a boring subject and most of you would rather watch paint dry than read through a set of regulations, but bear with me as I am just going to pick out a few and try to show you that in reality, you need to understand which laws and regulations apply to your business, as the consequences of not doing so can be very costly.

Consumer Law

‘Caveat emptor (buyer beware)’ still reads true even though this is slowly being eroded away with the introduction of consumer law that is put in place to protect the consumer. It has long been argued that ignorance of the law is not an excuse; however, consumer law is not clear either for the consumer or for the providers of goods or services. According to the government’s Department for Business Innovation and Skills, there are twelve separate pieces of legislation that covers the key consumer rights within the UK. For those that need to enforce the consumer rights, there are sixty pieces of legislation that cover the investigatory powers. This makes things confusing for both the consumer and providers to understand their rights and responsibilities.

“To prosper, companies need satisfied customers, but the expectations of customers are growing. Well-informed consumers, able to make discerning choices, put pressure on businesses to provide better goods and services, tailored to the needs of their customers and sold at competitive prices… The revolution in shopping via the internet and digital highways will enable consumers to compare prices and product quality not only against those available in the other Member States of the European Union but elsewhere in the world including the US. I have no doubt that this will change forever the ways we judge whether and if we are getting a good deal… We are also working on proposals to ensure that consumer law is consistently enforced and that traders who cheat consumers are quickly stopped” Said the former Minister for Employment Relations and Consumer Affairs Dr Howells in his speech to the Yorkshire Fiscal Group (Woodroffe and Lowe’s Consumer Law and Practice (2013))

However this speech does not reflect the reality of internet shopping as the majority of people sign up for goods and services without reading the terms and conditions, this was proved by an investment company called Skandia Investment Solutions who conducted a survey to prove that it was easy for consumers to sign up for products and services on the internet without really knowing what their consumer rights are. 43% said that they did not read the terms and conditions as they were boring and difficult to understand. 58% said that they would rather read an instruction manual or utility bill and 12% said they would rather read the telephone book. Because consumers did not read the terms and conditions the survey revealed that 21% of consumers had suffered because of it and that one in twenty consumers had actually lost money. Whilst consumers may try to contest contracts using the Unfair Contracts Terms Acts they will find that it will not apply because they had simply failed to read the terms and conditions.

At present, anyone can set up a business and start trading with the minimum amount or no knowledge of consumer laws and regulations. This is especially true for online internet businesses such as services that you may offer e.g. building a website, sourcing, etc. or selling a few items on a website such as eBay or Amazon and then dedicated more time to it and expanded the business until it has become a source of income. People are often not aware that the Distance Selling Regulation applies to them. This and other laws and regulations do not even come into mind when the time comes to developing a business plan as it is not high up on the agenda or has not been considered. Furthermore, consumer law is not generally discussed when the business plan is presented to a body such as a bank or business advisor. Knowledge of consumer law may be raised to a higher status once they

  1. a) begin trading,
  2. b) caught out by an unhappy consumer who has purchased a product or service and has quoted a law that they believe gives them protection,
  3. c) or if they have fallen foul of the law when they have been visited by one of the enforcement agencies.

To try and simplify the law the UK Government has developed a Proposed Consumer Bill of Rights The government believes that the bill will help both consumers and businesses will understand their rights through a simplified framework of legislation. The idea is to empower the consumer and promote growth in the markets by reducing regulatory burdens for businesses. It is also hoped that it will increase competition as it is believed that open competition is good for the consumer because it will result in lower prices, increased quality and more choice of products or services.

Health & Safety

For those of you that are property investors, you need to be aware of a regulation that affects you directly, but I bet that very few of you know of it. The regulation is called CDM 2015, Construction Design and Management which is a regulation that was brought out in 2015, hence CDM 2015. The regulation is about health and safety and how it is applied in the construction industry. You may be thinking that this does not apply to as you are not in construction, however, this regulation applies to any building except your own personal private resident, so this does affect you and your business as you will be carrying out refurbishments. Here is a taster of the regulations, however, I strongly suggest that you download it and become familiar with it.

Regulation 4 Client duties in relation to managing projects

(1) A client must make suitable arrangements for managing a project, including the allocation of sufficient time and other resources.

(2) Arrangements are suitable if they ensure that—

(a) the construction work can be carried out, so far as is reasonably practicable, without risks to the health or safety of any person affected by the project; and

(b) the facilities required by Schedule 2 are provided in respect of any person carrying out construction work.

(3) A client must ensure that these arrangements are maintained and reviewed throughout the project.

(4) A client must provide pre-construction information as soon as is practicable to every designer and contractor appointed, or being considered for appointment, to the project.

(5) A client must ensure that—

(a) before the construction phase begins, a construction phase plan is drawn up by the contractor if there is only one contractor, or by the principal contractor; and

(b) the principal designer prepares a health and safety file for the project, which—

(i) complies with the requirements of regulation 12(5);

(ii) is revised from time to time as appropriate to incorporate any relevant new information; and

(iii) is kept available for inspection by any person who may need it to comply with the relevant legal requirements.

(6) A client must take reasonable steps to ensure that—

(a) the principal designer complies with any other principal designer duties in regulations 11 and 12; and

(b) the principal contractor complies with any other principal contractor duties in regulations 12 to 14;

(7) If a client disposes of the client’s interest in the structure, the client complies with the duty in paragraph (5)(b)(iii) by providing the health and safety file to the person who acquires the client’s interest in the structure and ensuring that that person is aware of the nature and purpose of the file.

(8) Where there is more than one client in relation to a project—

(a) one or more of the clients may agree in writing to be treated for the purposes of these Regulations as the only client or clients; and

(b) except for the duties specified in subparagraph (c) only the client or clients agreed in paragraph (a) are subject to the duties owed by a client under these Regulations;

(c) the duties in the following provisions are owed by all clients—

(i) regulation 8(4); and

(ii) paragraph (4) and regulation 8(6) to the extent that those duties relate to information in the possession of the client.

Conclusion

Laws and regulations are the least understood area of your business as most people do not look at them and this can be a big mistake as it could cost you dearly. Be informed as this is your best defence. Some of you may be thinking that you have a solicitor that can keep you abreast of things, but they can’t know everything about your business, e.g. how many solicitors are aware that CDM 2015 affects you? Start to get discussions on laws and regulations going in your online groups and networks as this will help with research and understanding of what can affect you.

 

Further Reading

https://www.gov.uk/online-and-distance-selling-for-businesses/overview

http://www.legislation.gov.uk/ukpga/2015/15/pdfs/ukpga_20150015_en.pdf

http://www.hse.gov.uk/pubns/books/l153.htm